PRIVACY POLICY

Understand what personal information we collect and how it will be handled.

At Village Hope we respect your right to privacy online and understand that you want to keep control of your personal information. That’s why we are committed to protecting any information you share with us.

We will never sell, distribute or intentionally make your personal information public and have implemented appropriate technical and organisational security measures to protect the data you share with us from loss and preserve its security and confidentiality. All your interactions with our website are protected by strong 256-bit encryption and we aim to collect the minimum of personal information needed to provide an effective service.

We believe in being transparent about what data we are collecting and how it will be handled. The information below sets out our privacy policy in detail. In each case we’ll explain why a particular piece of data is being processed and how long it will be retained. We are also committed to providing relevant information and control at the point of collection so that you can make informed decisions about what personal data you choose to share with us.

 

Our Legal Bases for Processing

We collect and process information about you only where we have legal bases for doing so. This legal bases will depend on the individual services you use and how you use them. Additional information is provided below but in general terms we will only collect and use your information where:

  • It is necessary for us to provide you with a service, including for support or to protect the safety and security of the services itself.
  • It satisfies a legitimate interest which is not overridden by your data protection interests. Such as for research and development.
  • You have given us consent to do so for a specific purpose.
  • We need to process your data to comply with a legal obligation.

In cases where you have consented to our use of your personal information for a specific purpose you have the right to change your mind at any time. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use, but in some cases this may mean your are no longer able to access our services.

 

Third Party Data Processors

Like most businesses we rely on a number of third-party providers to support our day-to-day operations, for example in areas such as online file storage and email delivery. We may also hire third parties to operate, maintain or improve our website and other digital services. Some of these service providers will by necessity have access to or be directly involved in processing or storing a subset of the personal information you share with us.

All our third-party data processors have been carefully chosen as service suppliers who also practice responsible data handling. We believe that each has in place appropriate protections to ensure the security of the data we store or process with them and have clear policies for how they treat that data. But if in doubt you should review their individual Privacy Policies.

1&1 IONOS (Email services):
https://www.ionos.co.uk/terms-gtc/privacy-policy/

Unlimited Web Hosting UK (Website hosting services)
https://www.unlimitedwebhosting.co.uk/terms/privacy-policy

Before using or sharing your information with third parties in ways not described here or previously authorised by you, we will provide you with notice and an opportunity to control the further use or disclosure of your personal information.

 

Transfers outside of the European Economic Area

Under certain circumstances we will transfer your information outside of the European Economic Area. We will only do this with your informed consent, when it is necessary to perform a contract we have with you or where the receiving organisation has adequate safeguards in place – for example certification under the EU-US Privacy Shield framework.

 

General Browsing

Our website is hosted in the UK in a data centre managed by Unlimited Web Hosting UK Ltd. When you visit our website or access one of the files stored on our web server information about this request will be automatically stored in our log files to provide usage statistics, enable security features and aid technical troubleshooting. This is on the legal basis of legitimate commercial interests. In these cases your IP address at the time acts as a unique identifier and is stored along with information about your operating system, browser version and the pages/files you access. These logs are retained on the server for up to 30 days, after which they are automatically deleted. Unlimited Web Hosting UK will also record a similar set of data for the purposes of data management and security. This data is retained by them for up to 3 months.

Our website and emails contain a number of links to third party sites. It is important to be aware that these external sites are governed by their own privacy policies and we do not accept any responsibility or liability for these policies. The inclusion of a link to an external source should not be understood to be an endorsement of that website, its owners or their products/services. Always check the individual privacy policies of these external sites before you submit any personal data through them.

 

Cookies

Cookies are temporary files stored in your web browser by a website to help track usage and enable services that rely on a persistent identity. You can control which cookies you accept and remove them at any time by adjusting your browser settings, but it is important to be aware that some cookies are essential and our website may not function as expected without them.

Essential cookies
These cookies are strictly necessary to provide you with services available through our websites and to use some of its features. But you can still block or delete them by changing your browser preferences.

  • PHPSESSID, JSESSIONID (Village Hope). Used to give you a temporary unique identifier during your time on the site and store information during checkout when you book tickets or book a fly-in slot. Expire at the end of your session.

Non-essential cookies
These cookies are used to enhance the performance and functionality of our websites. They are non-essential but without them certain functionality may become unavailable.

  • _pf_sesssion (Print Friendly) – set by the Print Friendly service to provide a temporary identifier when using their service to print or save a website page as a PDF.

Analytics and customisation cookies
These cookies collect information to help us understand how our website is being used or customise it in order to enhance your experience.

  • _ga (Print Friendly / Google Analytics) – used by Google Analytics to distinguish between users. Expires after 2 years.
  • _gat (Print Friendly / Google Analytics) – used by Google Analytics to distinguish between users. Expires after 24 hours.
  • _gid – (Print Friendly / Google Analytics) – used by Google Analytics to throttle the request rate. Expires after 1 minute.
  • eucosent, pubconsent (Print Friendly) – used to remember you cookie preferences while using the Print Friendly service. Expire after 1 year.
  • _rtgt_sid, d7s_spc (Print Friendly) Used to provide service usage statistics. Expire after 30 minutes.
  • d7s_uid (Print Friendly) – used to store a unique identifier that helps Print Friendly accurately measure service usage. Expires after 1 year.

Advertising cookies
These cookies are used to make advertising messages more relevant to you and your interests.

  • None currently set

 

Contacting us by Email

When you send us an email, either to one of the addresses displayed on our website or an an individual member of staff, we will collect your email address and any other information you provide within your email. The information you provide will only be processed in relation to the purpose of your correspondence with us. We have no fixed retention period for email correspondence, but we are committed to only storing your data for no longer than is necessary to serve our legitimate interests of record keeping or to perform a contract we have entered into with you.

1&1 IONOS are our email service provider so any emails you send us will be stored on their servers and the data subject to their Privacy Policy: https://www.ionos.co.uk/terms-gtc/privacy-policy/

 

Children Under 16

Our website and services are not for use by children under 16 years and we will not knowingly collect or use the personal data of children. If you are under the age of 16 please do not provide any personal data even if prompted to do so.

 

Personal Data Breaches

A breach is considered any loss, alteration, unauthorised disclosure of, or access to, personal data. We are committed to disclosing any personal data breaches that might adversely affect your rights and freedoms without undue delay so that you can take appropriate action. Any notifiable breaches will also be reported to the UK’s Information Commissioner’s Office within 72 hrs. This includes breaches affecting the third party services identified in this privacy policy, where personal data is being held on our behalf.

 

Questions & Access Requests

The General Data Protection Regulation (2018) gives you the right to know what person data we hold, to have it updated if it is inaccurate or removed entirely if you no longer consent to our use of it. We will endeavour to respond to any such requests within one month confirming receipt and outlining what follow-up actions will be taken and when.

We also welcome questions about our Privacy Policy and these or any access requests should be directed to our Data Protection Office at: info@villagehope.org.uk

Village Hope
Attn. Data Protection Officer
Prior’s Frome Chapel
Prior’s Frome
Hereford
HR1 4EP

 

Policy Changes

Any updates we may make to our Privacy Policy in the future will be published on this page and significant changes noted below.

4 November 2019 – Privacy Statement first published.

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